Online Store Terms of Purchase and Sale

1.1. These terms apply between the Buyer and Helge Kodu OÜ to purchases of goods, gift cards, workshops, courses and other services from https://www.helgekodu.ee.

1.2. Online store details: Helge Kodu OÜ, registration code 11768796, registered address Rohu tn 21a-3, Põhja-Tallinn, 10612 Tallinn, Harju county, Estonia, service address Telliskivi 60a/A5, 10412 Tallinn, Estonia, email helgekodu@gmail.com, phone +372 5817 6831.

1.3. The relationship is also governed by Estonian law, in particular the Law of Obligations Act and Consumer Protection Act.

1.4. The online store may amend these terms. The version published when the order is placed applies.

2.1. Product and service descriptions and prices are shown beside each item. Prices are in euros.

2.2. Unless stated otherwise, prices include applicable taxes. Delivery charges are shown before order confirmation.

2.3. The shape, dimensions, colour, glaze and other details of handmade products may differ slightly from photographs. Such differences are not defects.

2.4. In the event of an obvious pricing error, the online store may cancel an order where the Buyer should reasonably have recognised the error. Any amount paid is refunded without delay.

3.1. To order, the Buyer selects goods or services, completes the required details, chooses the available delivery or participation method and payment method, and confirms the order.

3.2. Payment can be made using the methods shown at checkout. The payment provider processes payment in its secure environment. The online store has no access to the Buyer's bank or card details.

3.3. Payments are intermediated by Maksekeskus AS, registration code 12268475, address Liivalaia tn 45, Kesklinn, 10145 Tallinn, Harju county, email support@maksekeskus.ee. Payment initiation and payment data processing take place in the secure environment of Maksekeskus AS. The contract takes effect when payment is received and an order confirmation is emailed to the Buyer.

3.4. If an order cannot be fulfilled, the Buyer is notified promptly and the paid amount, including any applicable delivery charge, is refunded within 14 days.

4.1. Goods are delivered within Estonia and to European Union countries. Available options are shown at checkout and may include parcel machines and collection from the Helge Kodu studio.

4.2. Delivery in Estonia generally takes 3 business days after the contract takes effect. Delivery elsewhere in the European Union generally takes 14 calendar days. In exceptional cases delivery may take up to 30 calendar days.

4.3. Orders are processed on business days. The Buyer is notified when a collection order is ready.

4.4. The Buyer is responsible for the accuracy of contact and delivery details.

5.1. A participation confirmation is emailed after purchase. Participation is valid on the date and time shown in the order or invoice.

5.2. The statutory 14-day right of withdrawal does not apply to a leisure service, including a workshop or course, purchased for a specific date or period.

5.3. If the online store cancels a workshop or course, an alternative time is offered where possible or the fee is refunded.

5.4. If the Buyer cannot attend, they should notify helgekodu@gmail.com promptly. By agreement, the place may be transferred to another participant. Rebooking or refund depends on the cancellation terms published for the event.

6.1. The electronic gift card is sent to the email address given in the order after successful payment.

6.2. The gift card is valid for 3 months from the purchase date. The period is not extended unless agreed in writing.

6.3. The gift card may be used to pay for Helge Kodu goods or services according to the instructions on the card and website. It cannot be exchanged for cash.

7.1. The online store is liable for a lack of conformity in consumer goods that becomes apparent within two years of delivery. If it appears within one year, it is presumed to have existed on delivery unless inconsistent with the nature of the goods or defect.

7.2. The Buyer must report a defect within two months of discovering it by sending a description and, where possible, photographs to helgekodu@gmail.com or calling +372 5817 6831.

7.3. The online store is not liable for defects caused after delivery by improper use, maintenance or normal wear.

7.4. A justified complaint is remedied by repair or replacement. Where this is impossible or unreasonable, the consumer may request a price reduction or withdraw under applicable law.

7.5. Consumer complaints are answered in writing or in a reproducible written form within 15 days.

8.1. A consumer may withdraw from an online contract without giving a reason within 14 days of receiving the goods. If an order is delivered in parts, the period begins upon receipt of the final part.

8.2. The Buyer must send an unequivocal statement within 14 days to helgekodu@gmail.com or use https://www.helgekodu.ee/en/taganemisoigus. Use of the standard form is optional.

8.3. Goods must be returned within 14 days after giving notice to Telliskivi 60a/A5, 10412 Tallinn, by prior arrangement. Direct return costs are borne by the Buyer except for incorrect or defective goods or where the online store did not notify the Buyer of this obligation.

8.4. Goods may be handled only as needed to establish their nature, characteristics and functioning. The refund may be reduced for loss of value caused by excessive use or damage. A discount or final sale does not itself remove the statutory right of withdrawal.

9.1. The right of withdrawal does not apply, among other cases, to goods made to the Buyer's instructions or clearly personalised, perishable goods, opened hygiene goods, or leisure services such as workshops or courses purchased for a specific date or period.

9.2. A consumer may withdraw from an unused gift card within 14 days. A used gift card cannot be returned. After the 14-day period, a gift card is not bought back or exchanged for cash.

10.1. On withdrawal, the online store refunds all payments received, including standard delivery costs, within 14 days of notice. Extra costs of a more expensive delivery option are not refunded.

10.2. The goods purchase price may be withheld until the goods are returned or proof of return is provided. Refunds are generally made using the original payment method.

10.3. For incorrect or damaged goods, email the order number, description and, where possible, photographs to helgekodu@gmail.com. Where the online store is responsible, it covers reasonable repair, replacement or return costs.

11.1. The Buyer should first contact the online store at helgekodu@gmail.com or +372 5817 6831.

11.2. If no agreement is reached, a consumer may contact the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority through https://www.ttja.ee. Proceedings are free of charge.

11.3. The Buyer may also protect their rights in court.